Q： What kinds of payment methods do you guys accept ?
A:
We currently accept Paypal or Moneybooks for the small order as our preferred online payment processor. Payment with confirmed mailing address and optional verified buyer status will help ensure your order is processed faster. As to the large or the bulk order, we prefer accepting money order or wire transfer method.
Q： Why does my order require voice verification and/or fax verification?
A:
We like to take all possible steps to protect our clients' details as well as the integrity of VCYOO. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and any questions you might have
Q： Are there discounts for larger orders?
A:
The good news is YES. This will be based on a case by case basis. Please contact us via email or instant messengers. Usually we accept money order and wire transfer as the payment method for the bulk sale.
Q： Why does your price change so frequently?
A:
We raise and decrease our prices in accordance with market supply and demand. When supply is short and demand is high prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game.
Q： Why do you sometimes need to call me when I've placed an order?
A:
There may have been an error on your order, a mis-spelt character name or complications with payment. If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available. For larger orders, we must confirm your identity and legitimate possession of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.
Q： How to protect from imposters?
A:
It is always safer to deal with a well known trader and seller. However, due to the recent flood of MSN spoofing (faking MSN numbers to make you believe it's someone else you are talking to) done by scammers the following procedures are now mplemented at VCYOO.com for all trades and purchases to protect our customers from being scammed.When purchasing products make sure you are always make your payment ONLY to on our website. Check the spelling! Some scammers use minor variations in spelling to fool you! If someone asks you to send a payment to another address for ANY reason, it's not us! When dealing with VCYOO.com staff over MSN, IF YOU ARE HANDING ANYTHING OVER FIRST before getting something when trading, send an email to with a password for him to repeat to you in a game if you are unsure! An additional safety feature is to click on the 'Chat' Button on our website. That links you directly to a VCYOO.com staff only if he is online via a 'live' chat through your web browser.
Q： How can I communicate with VCYOO after my payment has been cleared?
A:
You can opt to contact us via Live Help, e-mail or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure your enquiry is dealt with swiftly.
Q： What is a Bulk Order?
A:
A Bulk Order is an order for large amounts. In many cases, VCYOO.com can give discounts on orders of this size. To request a price quote, please complete the Request For Pricing Form, and depending on current volume we will respond within 2 business days from receipt of your request.
Q： How to reach Bulk Orders?
A:
If you have any additional questions or comments, please contact us via email Please be sure to include all the details (game name, server, quantity) of your email.
Q： How do I pay with my credit card without using Paypal?
A:
We do offer the option to pay using a credit card outside of Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services.
Q： What time are you likely to call me regarding an order?
A:
We are aware of vast time differences between certain countries, and so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available and that we don’t wake you up!
Q： What security precautions are taken to protect my personal information?
A:
VCYOO takes the protection of our clients' personal information very seriously. We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing, so too are we vigilant. Additionally, the information submitted will never be disclosed to any third parties.
Q： How is delivery accomplished?
A:
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.
Q： How long does delivery take?
A:
If your order is in stock we can usually deliver within 30 minutes, deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic.
Q： What confirmations should I expect once I've placed an order?
A:
You will receive an email within 30 minutes after placing an order. If your order was approved, this email will confirm your order. Otherwise, it will notify you that this order failed and will give you instructions on how to process your order. Once your order delivers, a delivery confirmation email will be sent.We may also require additional verifications or information before accepting an order. We will contact you if your order is cancelled or if additional information is required to accept your order.
Q： I have been waiting in game for a really long time. How do I confirm my order?
A:
If you have placed an order and have been waiting in game for more than 30 minutes, first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log into our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.
Q： What is a pending e-check, and why do I need to wait for it to clear?
A:
A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to VCYOO's account and then delivery can take place immediately thereafter.
Q： How do I avoid sending an e-check?
A:
An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.
Q： I've sent an e-check, but I did not mean to. How do I cancel it?
A:
If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and willA any questions you might have.
Q： How to earn top commission?
A:
You earn 12% Commission per new customer purchase and 10% Payout on every Re-Order referred from your site. If a website banner does not appeal to you, there are other ways to take advantage of our program, including utilizing a mailing list, as well as simply placing a small banner in your message board signature (provided that you do not spam). Our payment schedule is monthly, on the last day of every month. We offer payment through PayPal, a corporate check or Wire Transfer.The minimum payment amount is $200.00, and all unpaid amounts are carried forward to the next month.
Q: Why won't my credit card work?
A:
Credit cards can be denied for several reasons.
The most common reason is that the bank processing the card does not permit online transactions for security reasons.
You may contact your bank to enable your card to be eligible for online transactions.
Another reason is that a piece of information may not match when the payment solution checks the verification of the card.
In this instance contacting the credit card solution to determine why the card was not allowed to pass is the quickest way to solve the problem.
Credit cards from all countries may not be accepted and your country must be located in their permitted list in order to use the credit card merchant account service.
If you have previously entered your credit card when attempting to open a Paypal account, they will not accept the card unless it is used through the original Paypal account. The card cannot be used independently through Paypal outside of the account for security reasons.
Q: Credit Card Cannot Be Used for PayPal Payment Error
A:
When purchasing or buying products and services online, PayPal is one of the most commonly used payment gateway used by the e-commerce sites to allow customer to pay for the invoices.
However, when users attempt to make a payment by using credit card without logging in to PayPal account, occasionally PayPal will reject, or doesn't accept the credit card users desired to use with the following error message:
"The credit card you entered cannot be used for this payment. Please enter a different credit card number."
Here's some explanations and possible resolutions that suggested by users on Internet.
Credit Card Is Linked or Associated with a PayPal Account
Many believes the credit card is not accepted by PayPal when using it not signing into PayPal account is that the credit card is already been used in a PayPal account. If you're using a credit card that's linked or assigned to a PayPal account, try login to PayPal during payment process. You can change the source of fund to make the payment after logged in to use credit card instead of PayPal balance.
Credit Card Is Previously Used in PayPal Account or Assigned in Closed PayPal Account
PayPal remembers a credit card details even when it's already been removed from the account. The information also been remembered even if PayPal account which linked to the credit card is closed and deleted. In this case, try another credit card, or assigned the credit card to a PayPal account, and pay with account logged in.
PayPal Limit on Non-Member Credit Card Usage
According to PayPal source, there is a limit based on the number of times, the amount of the transactions, the type of merchandise being sold that a credit card can be used within the system without having to verify ownership by opening an account. The restriction is for security and fraud protection reasons. There is no workaround to this limitation, but you should be able to use another credit card. If there is problem, try using another email address. Else, register an PayPal account.
Credit Card or Email Address Raises Flag in the Transaction
Closely link to reasons above, where some part of the transaction raises flag on the server that stop the payment. Two possible flags are on credit card or email address. Try changing either credit card or e-mail address or both when attempting to pay again.
Cookies Problem
Try using another web browser and/or delete cookies and attempt to pay with PayPal gateway using credit card again.
Credit Card Is Not Confirmed in Account
Contrary to some of the reasons above, if the credit card has been linked to an account, but not yet confirmed, try to complete all credit card information such as Card Verification Number or Security Code, and confirm the card by entering the PayPal code shown on the credit card statement on special refundable charge by PayPal.
In all case, the problem won't arise if you add the Cedit Card to PayPal account, and use it as funding source to pay the transaction through PayPal account.
Q: Credit Card payment problems
A:
1. Incomplete information, error or premature payment termination. Because of the above reasons, banks are unable or refuse to charge. If payment is declined make sure that the name and address you enter is exactly the same as that for your credit card. It may help to refer to a credit card statement to ensure the address is the one the credit card company has on file.
2. If payment is not declined, but automatic log-in fails, please check your Email. If confirmation of your order has arrived, then all is well.
3. Unauthorized transactions. The card Consumers use is 3D card and you forget to fill in 3D verification code. Therefore, the system will be sentenced for unauthorized transactions and the charge is refused.
4. Black cards, stolen cards, copy cards. If your cards are determined as the black card, copy card, and other illegal card, the system will refuse to charge.
5. The card balance is insufficient or cards have expired. The cards you use exceed credit limit or period of validity.
6. Risky areas payment. Your IPs is judged from high-risk areas by the international credit organizations, thus the transactions are considered as high-risk transactions and the system refuse to charge. Such as: Russia
7. Cross-border and trans-regional transactions and payments. The cards you use are not local cards. Therefore, you are suspected of using stolen cards. In this case, the system will rate them as high-risk transactions and refuse to charge.
8. Network problems. When you pay, slow network speed, other network problems, repeated refreshment of pages will lead to multiple payment submission of application or the failure to receive payment and so on.
9. The same IP payments within a short period or repeated payment. Consumers who pay many times via the same IP within a short time will be suspected of cash, money laundering, fraud and other illegal acts. Charge is rejected by the system.
10. Single payment limit is too high. Single payment exceeds single payment limit or the limit system sets.
11. Bad transaction records. The cards you use to pay have poor transaction records, therefore the system refuses to pay.
12. Issuers refuse to charge. Your card issuing bank declines to charge, you need to contact your bank for the reasons of denial.
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